Refund policy
Last updated: October 2026
Alejandro Jewelry LLC accepts returns and exchanges on eligible, non-customized jewelry within 7 days of delivery.
ELIGIBILITY
Items must be unworn, unused, unaltered, and returned in their original condition and packaging, including any certificates or documentation.
FINAL SALE ITEMS
The following items are not eligible for returns, exchanges, or refunds:
- Custom-made or personalized jewelry
- Engraved items
- Resized or adjusted jewelry
- Altered merchandise
- Special orders
- Layaway purchases
ORDER CANCELLATIONS
You may cancel your order for a full refund at any time before it ships. Once an order has shipped, it can no longer be canceled and the return conditions in this policy apply. Custom, personalized, engraved, and special orders cannot be canceled once work on them has begun.
EXCHANGES
Eligible items may be exchanged for a different size or a different piece within 7 days of delivery, under the same conditions as returns. If the new item costs more, you will pay the difference; if it costs less, we will refund the difference to your original payment method.
HOW TO START A RETURN OR EXCHANGE
Contact us within the 7-day period and receive authorization before sending any merchandise. Items sent without authorization will not be accepted. Returns must be shipped with a trackable, insured method. Return shipping costs are the customer's responsibility.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Notify us within 48 hours of delivery with clear photos of the item and its packaging. If the damage occurred in transit, we will handle the claim with the shipping carrier on your behalf. In all cases, we will offer a repair, replacement, or refund as appropriate.
INSPECTION AND REFUNDS
Returned items are inspected upon arrival. Approved refunds are issued to the original payment method within 5–10 business days after approval; the time it takes to appear on your statement depends on your bank or card issuer. Items that do not meet the return conditions will be sent back and no refund will be issued. Original shipping charges are non-refundable.
PAYMENT DISPUTES
If you have any concern about your order or a charge, please contact us first. We are committed to resolving any issue quickly and directly.
CONTACT US
Alejandro Jewelry LLC
Email: info@alejandrojewelryllc.com
Phone / WhatsApp: +1 (786) 305-0199
By placing an order with Alejandro Jewelry LLC, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.
