Refund policy

RETURNS & REFUNDS POLICY

At Alejandro Jewelry LLC, all sales are final.

We do not accept returns, exchanges, refunds, or store credits for any items purchased through our website, social media platforms, live sales, or any other sales channel.

Custom-made, personalized, engraved, special-order, and layaway items are final sale and cannot be returned, exchanged, refunded, or canceled once production or processing has begun.

Customers are responsible for inspecting their order upon delivery. If an item arrives damaged or if you receive the wrong item, you must contact us within 48 hours of delivery and provide clear photos of the item, packaging, and shipping label for review. Claims submitted after 48 hours may not be accepted.

Layaway deposits and payments are non-refundable. If a layaway order is canceled or abandoned, all payments made will be forfeited.

Once an order has been shipped, Alejandro Jewelry LLC is not responsible for shipping delays, lost packages, or delivery issues caused by the shipping carrier. However, we will gladly assist customers in filing a claim with the carrier when applicable.

For questions regarding your order, please contact us:

Email: JewelryAlejandro1@gmail.com
WhatsApp: +1 (786) 305-0199

By placing an order with Alejandro Jewelry LLC, you acknowledge that you have read, understood, and agreed to this Returns & Refunds Policy.