FAQ

Have a question? Here are the answers our customers ask most. If you don't see yours, message us on WhatsApp at 786-305-0199 or email info@alejandrojewelryllc.com.

Is your gold real?

Yes. We sell real 10K, 14K and 18K gold jewelry. The metal type and karat are listed in every product description. As a Miami family business, we personally check every piece before it ships.

Do you offer free shipping?

Yes. Orders of $50 or more ship free within the United States.

How long does shipping take?

Orders are processed within 1–2 business days after payment (not on weekends or U.S. federal holidays). We mainly ship with FedEx 2Day, so most orders arrive about 2 business days after shipping. Custom and personalized pieces may need extra processing time.

Will I get a tracking number?

Yes. We send your tracking number by email or text as soon as your order ships.

Do you ship outside the United States?

Not at this time. We only ship within the United States.

Does someone need to sign for my package?

For your security, orders of $500 or more require an adult signature on delivery.

Can I return or exchange my jewelry?

Yes. Eligible, non-customized items can be returned or exchanged within 7 days of delivery, unworn and in their original packaging. Contact us first to get authorization. Custom, personalized, engraved and resized pieces are final sale. See our Refund Policy for full details.

What if my item arrives damaged or incorrect?

Let us know within 48 hours of delivery with photos of the item and packaging, and we'll offer a repair, replacement or refund as appropriate.

How do custom name pendants work?

Choose your design (MS-1 to MS-14) and the number of letters; the price depends on the design and letter count. Pendants are sold without a chain. After you order, send us the exact name on WhatsApp or by email.

How do I send the photo for a photo pendant?

After you place your order, send the photo to us on WhatsApp (786-305-0199) or by email at info@alejandrojewelryllc.com.

Can I pay in installments?

Yes. Afterpay is available at checkout so you can split your payment. We also accept major credit cards, PayPal, Apple Pay, Google Pay and Shop Pay.

Can I cancel my order?

You can cancel for a full refund any time before your order ships. Custom and personalized orders can't be canceled once work has started.

How do I find my ring size?

Check our Ring Size Guide, or message us and we'll help you.